Question 1

Do you accept cash when booking?

Accepted Answer

Cash payments are accepted exclusively in Thai Baht (THB). We also accept all major credit and debit cards, as well as supported mobile payment applications.

Question 2

Why book directly instead of through Booking.com, Expedia or other Online travel agent platforms?

Accepted Answer

Direct bookings guarantee our best available rate, one complimentary date change within a year, priority early check-in and late check-out, complimentary shuttle service, and transparent pricing with no hidden fees.

Question 3

What are the check-in and check-out times?

Accepted Answer

Standard check-in is at 3:00 PM and check-out is at 12:00 PM (noon). Early check-in and late check-out may be arranged subject to availability, with priority given to direct bookings.

Question 4

How far is the resort from Phuket Airport?

Accepted Answer

The Bell Pool Villa Resort is approximately 45 minutes from Phuket International Airport (HKT) by car. We offer private airport transfer services; advance booking is required.

Question 5

Is The Bell Pool Villa Resort safe for families with young children?

Accepted Answer

Yes. The Bell is designed with family safety as a priority. Every villa is within a gated compound with 24-hour security. Private pools are enclosed by high walls, giving parents complete control over the swimming environment. We also provide car seats for airport transfers.

Question 6

What is included in the villa rate?

Accepted Answer

All villas include daily housekeeping, WiFi, private pool access, welcome amenities, and 24/7 concierge service. Airport transfers and meals are available as add-ons. Book directly for the best rates and exclusive perks like flexible date changes.

Question 7

Do you offer in-villa dining?

Accepted Answer

Yes, our comprehensive in-villa dining service includes breakfast, lunch, dinner, and BBQ options prepared by our chefs in your villa. Available daily from 8:00 AM to 10:00 PM.

Question 8

Are pets allowed at The Bell?

Accepted Answer

Pets weighing up to 10 kg are permitted, with a maximum of two pets per villa, subject to prior notification and approval. An additional cleaning fee applies.

Question 9

Can I book spa treatments in advance?

Accepted Answer

Yes. We recommend booking spa treatments in advance to ensure availability. Our concierge team can assist with all reservations for in-villa massage and wellness treatments via The Bell App.

Question 10

Is there a shuttle service from the resort?

Accepted Answer

Yes. We operate a complimentary shuttle service to Cafe Del Mar Kamala, Tsunami Monument Kamala Beach, and Big C Market Kamala, running hourly from 11:00 AM to 5:00 PM daily.

Frequently Asked Questions — The Bell Phuket

Booking & Rates

Families & Safety